MS 461 piston exploded

[stihl saws]

Believe it....it true. Stihl kept the saw according to the dealer. And no, he got nothing in return.....no credit, no I'm sorry or anything. They said it was his fault for over raving it. It had been adjusted by the dealer, limiters still, in place, no mods of any kind. Used Stihl ultra oil with 91 fuel.
He made part of his living in the winter with the saw cutting bug trees....he knew how to operate a saw.
He explained the story to me and explained the dealer was good at first when they checked it in store and found the broken piston. The dealer said the would pay half and Stihl would probably cover the other half. When dealer presented what was going on they said they wanted to see the saw, so it was shipped back to them. Upon inspection they said it was operator error and the saw had been above max rim 2% of the time and wouldn't warranty it. That's when the dealer backed up and wouldn't do anything either. He then asked for his saw back, so the dealer requested it be shipped back to the store. Apparently it never came, and no one else could give him an explanation on where it was.
Since, a lot of business has been lost by that dealer and they have either went to the other Stihl dealer in town or changed to Husky.....as he did.

I call BS! If I paid for the saw, Stihl has no legal right to keep it for any reason. If this is true then the owner needs to make some phone calls to Stihl's corporate office.

 

[huskihl]

Not sure how long stihl has had the saw, but I suppose it could be a couple months turn around time. I'd be a little irate if it took much longer than that

 

[panteliss]

Believe it....it true. Stihl kept the saw according to the dealer. And no, he got nothing in return.....no credit, no I'm sorry or anything. They said it was his fault for over raving it. It had been adjusted by the dealer, limiters still, in place, no mods of any kind. Used Stihl ultra oil with 91 fuel.
He made part of his living in the winter with the saw cutting bug trees....he knew how to operate a saw.
He explained the story to me and explained the dealer was good at first when they checked it in store and found the broken piston. The dealer said the would pay half and Stihl would probably cover the other half. When dealer presented what was going on they said they wanted to see the saw, so it was shipped back to them. Upon inspection they said it was operator error and the saw had been above max rim 2% of the time and wouldn't warranty it. That's when the dealer backed up and wouldn't do anything either. He then asked for his saw back, so the dealer requested it be shipped back to the store. Apparently it never came, and no one else could give him an explanation on where it was.
Since, a lot of business has been lost by that dealer and they have either went to the other Stihl dealer in town or changed to Husky.....as he did.

Why the owner dont tell the problem to the police or to a lawyer ?? maybe he find solution
Why the dealer dont tell the problem to the police or to a lawyer?? maybe he find solution also

just saying

 

[Khntr85]

If stihl had a long turn around time they would have said so.... Not just give me your saw, thanks, bye now!!!!!

 

[Nitehawk55]

First off the dealer would have no need to say he would cover half and Stihl the other half . If the saw was faulty under warranty Stihl would pay the dealer to repair the saw (not sure how Stihl USA worked but we would have likely rebuilt it in house at the Tech Dept.) or replace the saw , the dealer would not have to pay anything out of pocket for that or ANY saw repair under warranty . The dealer would get the saw back repaired (or not) in any case and I'm certain it didn't go to Germany , maybe the piston but not the saw .
Sounds like a case of the dealer fudging on the saw and not getting it back to the owner but that's just my guess .

 

[panteliss]

Tell to the dealer to show the paper that the stihl give to him that say , we receive this model saw with this number for more exams or repairs

if you see any paper from him , i will swimming to the usa

 

[panteliss]

First off the dealer would have no need to say he would cover half and Stihl the other half . If the saw was faulty under warranty Stihl would pay the dealer to repair the saw (not sure how Stihl USA worked but we would have likely rebuilt it in house at the Tech Dept.) or replace the saw , the dealer would not have to pay anything out of pocket for that or ANY saw repair under warranty . The dealer would get the saw back repaired (or not) in any case and I'm certain it didn't go to Germany , maybe the piston but not the saw .
Sounds like a case of the dealer fudging on the saw and not getting it back to the owner but that's just my guess .

you guess right

 

[Stihl working Hard]

I'm glad I'm not the only one seeing this. No way in hell would they keep my saw that I paid for.

I can't believe they would just take it what happens to the saw when they've worked out what happened to it do you get a call or do they take it out the back and crush it as @MustangMike said it has to be worth something as parts .Its about time these dealers started working for the customer a little more

 

[Stihl working Hard]

Tell to the dealer to show the paper that the stihl give to him that say , we receive this model saw with this number for more exams or repairs

if you see any paper from him , i will swimming to the usa

I doubt that will happen

 

[MustangMike]

Maybe the dealer did what happened to the MS440 I got (and brought back to life), and does not want to admit it. That saw had just been tuned, new plug, air filter & fuel filter. Don't know if it was the dealer or customer who did it, but I suspect it may have been the dealer. They hire new help who "learn on the job".

The saw had the Hi screw out 1/4 turn (instead of the low). The instruction for the low setting is right above the Hi screw!

 

[TJ the Chainsaw Mechanic]

Yep.....they kept his saw, so he was out a saw and any compensation. Said it wouldn't be warranties and kept it.....sounds like their making excuses and hiding something.

If some piece of crap dealer kept my saw I'd be grabbing the owner by the neck and demanding a refund!

 

[junkman]

I would have just bought a piston and went back to work and spared the drama .

 

[sawmikaze]

I would have just bought a piston and went back to work and spared the drama .

I would have just bought an 044 instead.

 

[junkman]

I would have just bought an 044 instead.

I marked as best answer !!

 

[Stihl working Hard]

If some piece of crap dealer kept my saw I'd be grabbing the owner by the neck and demanding a refund!

As you do I wouldn't want to go into a store and see my saw patched up and sitting on the sale bench I know that wouldn't end well

 

[pro94lt]

Is their anyone here who would allow a stihl to steal your saw?

 

[rattler]

Is their anyone here who would allow a stihl to steal your saw?

Money is to hard to come by for this to happen.

Sent from my XT1060 using Tapatalk

 

[Stihl working Hard]

Is their anyone here who would allow a stihl to steal your saw?

They would be few and far between I think

 

[Marshy]

What likely happened is your friend dicked with the tune or straight gassed it, took it to the dealer, dealer said "it failed due to your own stupidity, it will be $275 to repair" and your buddy abandoned the saw then told you a tall tale.

OP, can you take some close up pics of the piston? I want to see the fractured aluminum to see if there are any indications of porosity or defects. If the piston didn't contact any ports the only thing that makes sense to me is that the wrist pin got hot, possibly from a failing bearing or lack of lube, and expanded to the point of causing the piston to fail. Its crazy that the piston split so uniform. I cant imagine how it could possible do that unless the pin expanded to much to force it apart.

 

[MustangMike]

That is the best rational I have heard so far, sort of like splitting stone with drilled holes & wedges!