Guarantees on ported saws.

[KiwiBro (deleted)]

New saw OEM guarantee evaporates if a builder does their thing, right?
If so, then how come I have read of at least one builder getting work done under warranty on a problematic 661, after they have done their modding work?
Is this a grey area where it comes down to the relationship between the builder's saw supplier, and the builder can't always rely on that so can't offer such a guarantee to the customer?

It's confusing.

 

[bryanr2]

warranties are like safety chains.... they need to be removed from the saw as soon as you take possession.

 

[mdavlee]

Depends on what goes wrong. Coils and stuff like that I can't see a reason for them to deny a warranty claim on that,

 

[treesmith]

You're in new zealand so thats a factor too, if you want something sent back then someone needs to pay, $100-$200 each way. As said above it's all fault and builder dependant and if you can fault find yourself then that will help.

My 661xb carked it through a dodgy decomp and a lean MT tune, Randy fixed up the cylinder then supplied a new piston set and had the coil exchanged under warranty even though it wasn't his issue. His reaction was to tell me to ship the whole saw back at his cost, but then, he's alright like that.

 

[michaelmj11]

New saw OEM guarantee evaporates if a builder does their thing, right?
If so, then how come I have read of at least one builder getting work done under warranty on a problematic 661, after they have done their modding work?
Is this a grey area where it comes down to the relationship between the builder's saw supplier, and the builder can't always rely on that so can't offer such a guarantee to the customer?

It's confusing.

You might try looking over these two threads. There was quite a bit of discussion on them.

http://opeforum.com/threads/warranty-builders-for-a-ported-saw.866/

And

http://opeforum.com/threads/saw-builders-section.878/

 

[KiwiBro (deleted)]

Thanks. Seems it's really coming down to each builder and some would be at the risk of ripping themselves off in their want to keep a customer happy. I mean, take the 661 issues. New saw, seems to go fine, saw builder does their thing, subsequent coil/etc problems the OEM wont warranty. Or will they? If the builder was the one who bought the saw for the customer, perhaps they have a good enough relationship with their supplier for the latter to step up and sort it, even if the saw has been modified. Or perhaps the builder wears the cost and hassle, just to keep a customer happy (which seems a bit unfair to the builder). Or the builder says it's not their prob because it wasn't their work that caused the issue.

 

[treesmith]

If I sent back a saw(which I didn't) and it had an issue unrelated to anything the porter did, then I would expect to cover the cost myself, not the builder.

My saw, I had it ported and by my own choice invalidated the warranty. The fact that Randy fixed the cylinder was a bonus not an expectation.

It's something the owner should talk to the builder about beforehand if there's any worries

 

[Cutmaster]

I buy a lot of new saws, a lot of them in bulk.
My dealers cater to me because I buy so many saws.
In 30+ years I've used a warranty twice.
My Dealer should not have done any warranty work on either saw.
They wouldn't warranty a single purchase saw with the same problem mine had,
the problem wasn't the saw manufactures fault it was bad gas, I knew it but what the hell nothing to loose by dropping it off,
my dealer repaired mine but not a guy that bought the same gas I did.
I open the box with the new saw in it and take the muffler off and gut it and add a second port,
remove the limiter caps on the carbs, to every saw I've ever owned.
Most of the time I open up the transfer ports and widen the intake and exhaust ports.
I've had a brand new saw completely modified into the baddest saw I've ever run & never had a problem with it.
Some people will tell you to wait for the warranty period to be over & then have your saw modded.
It's my opinion that if any new saw runs 1 tank of gas through it, warranty is over.

 

[michaelmj11]

I buy a lot of new saws, a lot of them in bulk.
My dealers cater to me because I buy so many saws.
In 30+ years I've used a warranty twice.
My Dealer should not have done any warranty work on either saw.
They wouldn't warranty a single purchase saw with the same problem mine had,
the problem wasn't the saw manufactures fault it was bad gas, I knew it but what the hell nothing to loose by dropping it off,
my dealer repaired mine but not a guy that bought the same gas I did.
I open the box with the new saw in it and take the muffler off and gut it and add a second port,
remove the limiter caps on the carbs, to every saw I've ever owned.
Most of the time I open up the transfer ports and widen the intake and exhaust ports.
I've had a brand new saw completely modified into the baddest saw I've ever run & never had a problem with it.
Some people will tell you to wait for the warranty period to be over & then have your saw modded.
It's my opinion that if any new saw runs 1 tank of gas through it, warranty is over.

You run a logging or a landscape/tree removal company?

 

[Cutmaster]

I own a Logging and Lumber Company in Northern Minnesota.
Me, 2 sons and a minimum of 6 employees at all times.
Kiln & Saw mill on site.
I need help stacking some firewood!

 

[CR888]

That would have taken a few swings of the ol fiskars to make that pile!! I like it how its neatly stacked on one side then you thought to hell with this and piled em up.

 

[sefh3]

Wow now that's some firewood.

 

[bryanr2]

I own a Logging and Lumber Company in Northern Minnesota.
Me, 2 sons and a minimum of 6 employees at all times.
Kiln & Saw mill on site.
I need help stacking some firewood!View attachment 12165

do y'all use a processor? or what splitter are y'all using? I think that Mountain of a pile would rival @tomtrees58 stacks.

 

[Carbine]

I own a Logging and Lumber Company in Northern Minnesota.
Me, 2 sons and a minimum of 6 employees at all times.
Kiln & Saw mill on site.
I need help stacking some firewood!View attachment 12165

The guys at firewoodhoardersclub.com would love to see this! Probably one of the most, if not the most impressive firewood pile I've seen!

 

[panteliss]

New saw OEM guarantee evaporates if a builder does their thing, right?
If so, then how come I have read of at least one builder getting work done under warranty on a problematic 661, after they have done their modding work?
Is this a grey area where it comes down to the relationship between the builder's saw supplier, and the builder can't always rely on that so can't offer such a guarantee to the customer?

It's confusing.

Leave the papers alone . Ported saws is a relationship between customer and saw builder .

 

[lwhaples]

Wondering how long it takes to rotate the pile . Nice stack!

I own a Logging and Lumber Company in Northern Minnesota.
Me, 2 sons and a minimum of 6 employees at all times.
Kiln & Saw mill on site.
I need help stacking some firewood!View attachment 12165

 

[Mastermind]

I buy a lot of saws.......so I have a pretty good relationship with several dealers......

If you get a saw modded......take a little time to get to know the builder.

 

[stihl sawing]

I don't own a ported saw, but if one of mine ever needs rebuilding, I will send it to cuz. I have no doubt if anything ever happened to one of his saws he would take care of you. I've seen him rebuild saws for free from people that have been screwed by other saw builders. No doubt other builders would too. Now if you straight gas one or do something stupid, you can't expect a builder to warrenty anything. even the store you bought it from.

 

[skidooguy]

I wouldn't ever expect a guarantee of any kind from a builder because off the wall stuff does happen and stuff can go south on you unexpectedly. But I would have expectations that I would share with the builder beforehand. Also I wouldn't send my beloved saw to any builder that I wouldn't trust their word. I believe that there are many honest people here that I wouldn't have any problem with sending my saw to and feeling confident that I was in good hands. Paper warranties that the dealer gives you or has you sign when you buy something new is pretty much just that as far as I am concerned. I only do business with people I undoubtably trust them and their work and word

 

[Cutmaster]

We use a Multitek firewood processor works great!
The picture shown is 1 of 4 stacks of processed firewood we currently have.
Most of the Salicaceae (willow family) & Betulaceae (birch family) & Ulmaceae (elm family) & Fabaceae (pea family)
Sapindaceae (soapberry family) & Oleaceae (olive family) we use as firewood.
Most of the Pinaceae (pine family) is run through the sawmill and kiln dried & sold as 2x4's 2x6's ect.
Most of the Cupressaceae (cypress family) is run through the sawmill and kiln dried & sold as dimensional lumber.
Most of the Juglandaceae (walnut family) & slackeraceae (beech family) & Rosaceae (rose family) is run trough the sawmill and kiln dried & is sold for flooring.

We heat our house, green house, sawmill, kiln, & shop with wood.