This is a very unfortunate thing(misrepresentation) that gives everyone in the industry a bad name. What little amount of sales I do are face to face local transactions where everything is out on the table. I have one saw that's been in a box with another box of new Am parts next to it sitting there for over a year, as I could not bring myself to sell a near 100 percent complete AM build, it's just too much. I think I found a solution to this, making this saw into a loaner for the shop. Glad to see you can get this squared away right for your customer. Surely he'll come to you first when he's looking for his next saw.