ammoaddict
Pinnacle OPE Member
Update on this neotec 395. So as I said I got throttle opening fully now. they sent me a new carb kit. I told them the decomp was no good and I had an oem one on order. They said sent them a receipt and they would reimburse me. They did. Then I told them about the oil hose not staying down in the oil when on its side. They wanted pics. I sent them and told them I ran into the same issue on a farmertec saw and I replaced with oem and it worked fine. They said, since you have already resolved the issue, we will refund you $20 off your Amazon account. They did. I am pretty impressed with their customer service so far.