Absolutely, and cover the parts counter when the parts guy is at lunch. And answer any technical questions a customer may have, especially about a chainsaw. And work the sales floor on big sale days, and fix all of the flat tires on company vehicles, and clean all repaired equipment, and service our rental fleet every spring (non billable in house work) and uncrate new mowers, and do all PDIs on new equipment (more non billable) and install any accessories that a customer wants on a new unit purchase (you guessed it, non billable) and do pickups and deliveries (in my own vehicle) and...
I would also like to add that with just myself and the one parts/sales guy we averaged $100,000+ every month this year. With upper level management fighting us every step of the way, not wanting to bring in any new product that we asked for. I missed no fewer than eight sales for a 395 XP this year because they would not stock one. Said it was too expensive, needed to be a special order only item. I finally convinced them to get one by saying if it didnt sell in six months that I would buy it myself for full retail. I sold it in 28 days and now they are refusing to order another one. Imagine what we could do with some support from the powers that be.