Anybody else use Sawsuppliers.com?

[Junk Meister]

I saw a post they made replying to a similar Facebook thread where they explained they are a family business of only a few folks and they had a death in the family and are swamped as they were growing rapidly. No affiliation with them or have even placed an order with them, but that would certainly explain it.

Rings in the mind like a Mechanic telling you "Yupp We're waiting for the right part Now". an Old GEECH comic/cartoon.

 

[huskihl]

I agree, HL supply is a great outfit to buy from, no complaints so far, everything arrives on-time and well packaged. There was one time that a part ordered was actually out of stock and they went above and beyond to make it better.

They always go out of their way to make things right if the buyer is decent about it. If you come unhinged over something they can’t control, the outcome may not be as favorable or speedy

 

[Woodtroll]

Easier for me to get everything here through Bruce. I message him one day and get a price usually that afternoon or the next. Tell him I want it and it’s here 3 days later with extra padding added around every saw.

I agree, HL supply is a great outfit to buy from, no complaints so far, everything arrives on-time and well packaged. There was one time that a part ordered was actually out of stock and they went above and beyond to make it better.

Yep, I do use HL too, when I can. In this case one item I needed was $60 with free shipping at SS, and $90 plus shipping (and out of stock) at HL. I realize the value of supporting site sponsors but a $30+ difference is hard to overlook. I have always had good luck with HL's service, for sure.

They always go out of their way to make things right if the buyer is decent about it. If you come unhinged over something they can’t control, the outcome may not be as favorable or speedy

Haha! I remember a conversation on one of the boards (maybe here) about an issue with an order from HL, but when the paper trail came out I couldn't make heads or tails of the complaint either. Always best to recognize that mistakes happen and to be civil as long as you can, unless the other party just won't allow it. I will say I've always had good service from HL.

Thanks for the input, folks, I do appreciate it!

 

[hacskaroly]

Yep, I do use HL too, when I can. In this case one item I needed was $60 with free shipping at SS, and $90 plus shipping (and out of stock) at HL. I realize the value of supporting site sponsors but a $30+ difference is hard to overlook. I have always had good luck with HL's service, for sure.

90% of my purchases are split between HL and Duke's, if I can't find it there, then I usually have to go to eBay or one of the lesser knowns like Wolf Creek or Bailey's.

 

[Sloughfoot]

Communication skills are sadly declining at a breakneck pace. I was on hold yesterday for over 90 minutes yesterday with a State of Illinois office.......I have up. I called another and was put on hold them they disconnected after 45 minutes.

I understand that companies are based throughout the country and with 5 time zones in the 48 states it makes things tough. I love companies based in the western portion. If their hours are 8-5 Pacific then I can call them later since they are open until 7 PM my time. If they are in the east and are open the same hours then they are closed by 4 PM. It is really frustrating if their hours are 8-4 as then it is 3 PM.

You should move.

 

[Bill G]

You should move.

Ok , let me know when you figure out how to move farm ground we have had since 1850.....

 

[IffykidMn]

/\
This

I have found this to be the case as well on the half a dozen or so Echo and Husqvarna saws that I have ordered from Bruce.

I find the choices for Stihl chainsaws lacking, am I looking in the wrong section at H&L when wanting to purchase a Stihl?

 

[huskihl]

I have found this to be the case as well on the half a dozen or so Echo and Husqvarna saws that I have ordered from Bruce.

I find the choices for Stihl chainsaws lacking, am I looking in the wrong section at H&L when wanting to purchase a Stihl?

Nope. They aren’t a stihl dealer