So you want a ported chainsaw.....

[Mastermind]

you are fine Randy, post a review of a saw you got from another guy

I'll do that.

 

[Definitive Dave]

I thought i had posted reviews of a bunch of my ported saws at one time, but i cant seem to find them, I was hoping to type less

 

[drf256]

Great subforum.

The integrity of a builder is hard to quantify in words alone.

"The customers always right" plays a role here.

It would be very meaningful for customers to post what happened when things went wrong and how it was handled. I feel that might be more valuable to know than when things went well. As long as it didn't deteriorate into a war between the porter and the customer-but that's the only way the truth can be found, both sides speaking.

 

[RIDE-RED 350r]

Interesting things talked about here.

I don't know about any blanket warranty on modded saws. Modifying a saw voids factory warranty and we all know that. Generally speaking and not in any way implying anything negative about peoples' work on saws here, but it's a general truth that when hopping up any internal combustion engine you pay some level of price in longevity of that engine. Doesn't matter if we are talking saws, ATVs, sleds, cars, dragsters, etc. You are making that engine turn more RPM, create more heat, and more power than it did in stock config. Granted, we can take measures to mitigate a good deal of the additional heat and wear, but in the end it is what it is.

Whatever the policy/agreement is between the builder and the customer, it should be crystal clear from step one, and maybe even in writing with a signature from both parties.

Eddie Sanders has been building hot rod Honda 250r's and a whole plethora of big bore kits and accessories for quite a few years. I have one of his big bore kits on one of my ATCs. With his big bore kit was included a sheet with some valuable information for the customer. Some of which included mix ratio, mix oil type, coolant mix ratio, fuel requirements, break in procedure and jetting tips..along with a few other things. I think this is a good way to help ensure customer satisfaction with the build and may help reduce operator error/customer abuse when it comes to hot-rodding saws for people. Make the recommendations crystal clear and briefly state the reasons for said recommendations. Include this information/instruction sheet in the box with every saw shipped back to the customer. Include it in your web page if you have one. Maybe a recommendation of new crank seals, fuel delivery components and carb kit would be a good baseline recommendation before porting a saw?

As to warranty, I'd say 30 days and only if a problem is determined to be the fault of the builder. I am not a builder but I have worked in the service industry and have witnessed absolute ineptitude on the part of the customer being the sole cause of failure. The customer in fact is NOT always right and it is not right to bankrupt a good builder due to customer error or abuse. Maybe an inspection of a failed saw by an unbiased and reputable third party to determine the cause of the failure and that party should be compensated for his time..by the customer if it is determined to be operator error and by the builder if determined to be builder error.

It's hard to hammer out a fool-proof policy, but if adults act like adults on both ends, it is reasonable to expect that bad deals and wars should be fewer and farther between.

My $0.02

 

[Mastermind]

Interesting things talked about here.

I don't know about any blanket warranty on modded saws. Modifying a saw voids factory warranty and we all know that. Generally speaking and not in any way implying anything negative about peoples' work on saws here, but it's a general truth that when hopping up any internal combustion engine you pay some level of price in longevity of that engine. Doesn't matter if we are talking saws, ATVs, sleds, cars, dragsters, etc. You are making that engine turn more RPM, create more heat, and more power than it did in stock config. Granted, we can take measures to mitigate a good deal of the additional heat and wear, but in the end it is what it is.

Whatever the policy/agreement is between the builder and the customer, it should be crystal clear from step one, and maybe even in writing with a signature from both parties.

Eddie Sanders has been building hot rod Honda 250r's and a whole plethora of big bore kits and accessories for quite a few years. I have one of his big bore kits on one of my ATCs. With his big bore kit was included a sheet with some valuable information for the customer. Some of which included mix ratio, mix oil type, coolant mix ratio, fuel requirements, break in procedure and jetting tips..along with a few other things. I think this is a good way to help ensure customer satisfaction with the build and may help reduce operator error/customer abuse when it comes to hot-rodding saws for people. Make the recommendations crystal clear and briefly state the reasons for said recommendations. Include this information/instruction sheet in the box with every saw shipped back to the customer. Include it in your web page if you have one. Maybe a recommendation of new crank seals, fuel delivery components and carb kit would be a good baseline recommendation before porting a saw?

As to warranty, I'd say 30 days and only if a problem is determined to be the fault of the builder. I am not a builder but I have worked in the service industry and have witnessed absolute ineptitude on the part of the customer being the sole cause of failure. The customer in fact is NOT always right and it is not right to bankrupt a good builder due to customer error or abuse. Maybe an inspection of a failed saw by an unbiased and reputable third party to determine the cause of the failure and that party should be compensated for his time..by the customer if it is determined to be operator error and by the builder if determined to be builder error.

It's hard to hammer out a fool-proof policy, but if adults act like adults on both ends, it is reasonable to expect that bad deals and wars should be fewer and farther between.

My $0.02

Damn good post.

 

[RIDE-RED 350r]

Thanks Boss


Once in awhile, something resembling a coherent thought escapes my cranium

 

[krustysurfer]

don't talk badly about modders............... blame it on 'the customer error' .......................... hmmmmmmmmm
i understand the perspective yet i cannot fully agree on it- However usually word of mouth sorts that out. Public forums destroying business models???????? only if you are a Sh1t builder.

i watched a vid on BUYER BEWARE- yet if you make promises you cannot keep you need to stop before it comes back to bite you- you reap what you sow most of the time. last but not least "The Road To Hell Is Paved With Good Intentions" good intentions are not a foundation to stand upon.
Do it Right or suffer public scrutiny- and contrarian opinions should not be grounds for banishment- iron sharpens iron all the while remember that being #Kind opens doors and paves the way for trust and friendship... lasting ! and those opinions relationships from building saws may last a lifetime............................ my two cents

 

[Definitive Dave]

don't talk badly about modders...…...../SNIP/.......... my two cents

I read that twice and I'm still not sure I get what you are driving at we try to be helpful to each other on this forum but also feel free to call out a builder publicly in a reasoned calm manner in a thread here if a customer has a problem with a builder they cant resolve directly.

 

[Mastermind]

I read that twice and I'm still not sure I get what you are driving at we try to be helpful to each other on this forum but also feel free to call out a builder publicly in a reasoned calm manner in a thread here if a customer has a problem with a builder they cant resolve directly.

I read it three times. Went for moar coffee.

 

[RIDE-RED 350r]

Nobody is saying not to talk bad about modders. I think what is being said is that sometimes the fault lies with a builder and sometimes it lies with the customer. I've worked in the service industry and I can tell you that is 100% fact. "The customer is always right" is a *B-S.... cliche. I can cite examples I have personally experienced. Accountability is a two-way street and mistakes do happen on both ends.

 

[huskihl]

I read it three times. Went for moar coffee.

This guy is new. I don't know if @Fruecrue is up to the task or not.

 

[Chainsaw Jim]

don't talk badly about modders............... blame it on 'the customer error' .......................... hmmmmmmmmm
i understand the perspective yet i cannot fully agree on it- However usually word of mouth sorts that out. Public forums destroying business models???????? only if you are a Sh1t builder.

i watched a vid on BUYER BEWARE- yet if you make promises you cannot keep you need to stop before it comes back to bite you- you reap what you sow most of the time. last but not least "The Road To Hell Is Paved With Good Intentions" good intentions are not a foundation to stand upon.
Do it Right or suffer public scrutiny- and contrarian opinions should not be grounds for banishment- iron sharpens iron all the while remember that being #Kind opens doors and paves the way for trust and friendship... lasting ! and those opinions relationships from building saws may last a lifetime............................ my two cents

Alternate universe westboastfaller?

 

[Dub11]

We need @Fruecrue translation skillz in here asap!

 

[krustysurfer]

I read it three times. Went for moar coffee.

Just thinking out loud fellaz- my random observations of multiple post's, trying to condense into a cognizant thought summary..(my punctuation sux)..failed on this one it seems... (adhd mind minus the ritalin)- In my youth they called it being hyper active and you got swatted for saying stupid sh1t............ it still happens- me saying stupid sh1t when thinking out loud, and the universe still swats me.- duly noted fellaz- "is it useful? is it helpful? is it kind? if not, then be quiet"... best advice my wife has given me however i still blow it..... sorry for the confusion....going to shut up now-(uncomfortable silence) ........................

what i meant to say is - there are 3 sides to every story and two of them are usually wrong and at the end of the day #BeKind to one another (yes i am a B.B.R.S aficionado) " when pointing a finger there are 3 fingers usually pointed back at oneself" ( thats if you still have all your fingers) - much love and aloha td

 

[huskihl]

Just thinking out loud fellaz- my random observations of multiple post's, trying to condense into a cognizant thought summary..(my punctuation sux)..failed on this one it seems... (adhd mind minus the ritalin)- In my youth they called it being hyper active and you got swatted for saying stupid sh1t............ it still happens- me saying stupid sh1t when thinking out loud, and the universe still swats me.- duly noted fellaz- "is it useful? is it helpful? is it kind? if not, then be quiet"... best advice my wife has given me however i still blow it..... sorry for the confusion....going to shut up now-(uncomfortable silence) ........................

what i meant to say is - there are 3 sides to every story and two of them are usually wrong and at the end of the day #BeKind to one another (yes i am a B.B.R.S aficionado) " when pointing a finger there are 3 fingers usually pointed back at oneself" ( thats if you still have all your fingers) - much love and aloha td

It's all good. We're just giving the new guy some flak. I blame it on the Tourette's

 

[Fresch]

Ok I think I got this.
1) He only has 2 cents.
2) No I think he is saying, everyone is human and makes mistakes on both sides and word of mouth will sort the truth out; as a good builder will have support from satisfied costumers and people will figure out the one bad job may just have unknown information; like the builder fed up or the owner raw gassed it. But, feel free to let people know if you did deal with a goofball. Follow the golden rule", Do unto others before they do unto you", or something like that.
Just look at any Amazon review you see stuff like, I'm an idiot but the manufacturers should know I am, so I'll give it one star.
That's the best I can make out of it, on only 3 beers; so in a few hours it could change!

Never mind see his above! Changed already

 

[Skisawyer]

Thanks to everyone here for the excellent advice. Every time I visit this forum I am blown away by the generosity and the good natured attitude of the contributors. This forum is a class act.

I have run stock saws extensively for 10 years and I am finally getting around to finding myself a port job. I know, I know... I’m kinda a slow learner...

From my extensive stalking, I am fairly sure a guy can’t go wrong with a work saw from any of the well know builders around here. The challenge might actually be finding a builder that isn’t too busy to take on your saw project.

 

[charles.mann]

Interesting things talked about here.

I don't know about any blanket warranty on modded saws. Modifying a saw voids factory warranty and we all know that. Generally speaking and not in any way implying anything negative about peoples' work on saws here, but it's a general truth that when hopping up any internal combustion engine you pay some level of price in longevity of that engine. Doesn't matter if we are talking saws, ATVs, sleds, cars, dragsters, etc. You are making that engine turn more RPM, create more heat, and more power than it did in stock config. Granted, we can take measures to mitigate a good deal of the additional heat and wear, but in the end it is what it is.

Whatever the policy/agreement is between the builder and the customer, it should be crystal clear from step one, and maybe even in writing with a signature from both parties.

Eddie Sanders has been building hot rod Honda 250r's and a whole plethora of big bore kits and accessories for quite a few years. I have one of his big bore kits on one of my ATCs. With his big bore kit was included a sheet with some valuable information for the customer. Some of which included mix ratio, mix oil type, coolant mix ratio, fuel requirements, break in procedure and jetting tips..along with a few other things. I think this is a good way to help ensure customer satisfaction with the build and may help reduce operator error/customer abuse when it comes to hot-rodding saws for people. Make the recommendations crystal clear and briefly state the reasons for said recommendations. Include this information/instruction sheet in the box with every saw shipped back to the customer. Include it in your web page if you have one. Maybe a recommendation of new crank seals, fuel delivery components and carb kit would be a good baseline recommendation before porting a saw?

As to warranty, I'd say 30 days and only if a problem is determined to be the fault of the builder. I am not a builder but I have worked in the service industry and have witnessed absolute ineptitude on the part of the customer being the sole cause of failure. The customer in fact is NOT always right and it is not right to bankrupt a good builder due to customer error or abuse. Maybe an inspection of a failed saw by an unbiased and reputable third party to determine the cause of the failure and that party should be compensated for his time..by the customer if it is determined to be operator error and by the builder if determined to be builder error.

It's hard to hammer out a fool-proof policy, but if adults act like adults on both ends, it is reasonable to expect that bad deals and wars should be fewer and farther between.

My $0.02

Very well said, esp for the parties to act like adults and hash it respectfully and professionally.

 

[TreeLife]

This thread should always be a conversation. *s-word happens, people make mistakes...humans by nature are flawed. It's how we act when these things happen that are defining moments. Sometimes giving a little on either end is enough to avoid a war.

 

[Mastermind]

It's never the saw that causes the war. We all make mistakes. Saws fail. These things happen.

The war begins when people start casting blame, or shirking responsibilities.

I've said this for years. If you mess up, just be man enough to own it. Simple.