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we use paypal exclusively for Ebay payments and of course in the big picture this is a minor complaint but....
background : paypal collected more than $7000.00 on my transactions last year
we recently got a notice from paypal that someone opened a case against us for about a $30.00 refund
we researched and couldn't find any record of any business with this guy at all on Ebay or privately so we contacted Paypal for help and they let us know that they had big problems for a few days and that they were refunding the customer and would not be taking money from our account . GREAT!!
until yesterday they sent another e-mail saying that they found in favor of the other guy and were taking our $30.00
when we sent them a copy of our correspondence from earlier they suggested we contact Ebay to resolve the issue
again in the grand scheme it is $30 but not great customer service and gives me the feeling that they don't have any idea what they are doing
Sorry it took so long to finish this post, our power went out in the middle
Dave
background : paypal collected more than $7000.00 on my transactions last year
we recently got a notice from paypal that someone opened a case against us for about a $30.00 refund
we researched and couldn't find any record of any business with this guy at all on Ebay or privately so we contacted Paypal for help and they let us know that they had big problems for a few days and that they were refunding the customer and would not be taking money from our account . GREAT!!
until yesterday they sent another e-mail saying that they found in favor of the other guy and were taking our $30.00
when we sent them a copy of our correspondence from earlier they suggested we contact Ebay to resolve the issue
again in the grand scheme it is $30 but not great customer service and gives me the feeling that they don't have any idea what they are doing
Sorry it took so long to finish this post, our power went out in the middle

Dave
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