"That Guy"

[Definitive Dave]

When a problem walks away i just smile and think of all the customers who arent "that guy"
Dave

 

[quietfly]

My dad had a few Shops we ran, 3 body shops, 1 gas station repair shop and one motorcycle shop. My fathers Favorite saying was "Bad business, isn't worth the money it's printed on"

 

[Keith Gandy]

I think everyone has dealt with That Guy

 

[Mastermind]

I've had exactly two of "Those Guys" out of all the customers I've had over the years. I'll never forget them.....

 

[Keith Gandy]

I hand them a bottle of Stihl oil so I can charge them to get carbon out of their equipment next go around and double my rates!!!

 

[Adirondackstihl]

Good news travels fast
Bad news travels faster

 

[Simondo]

"That Guy" no doubt gets away with that sort of attitude with many other businesses and shops ....UNFORTUNATELY !!!
They should come with a health warning tatooed on there forehead !

 

[Magic_Man]

1) You can't please everybody, it's just not possible nor is it personal.
2) Is it fair to your loyal, paying, happy customers that "that guy" gets priority or special treatment because you are trying to make him happy ? Answer is No.

I teach customer service classes and give business speeches as a side job. Your best bet here is to come to a fair conclusion on this last transaction and part ways cleanly with the intent of not doing work for him again.

If you continue to bend over backwards to make a customer happy they will continue to bend you over if you know what I mean.

 

[RIDE-RED 350r]

Yeah, it's tough dealing with "that guy". I work for my town highway department and you wouldn't believe how many "that guys" we have to deal with! I have done service work in the past and have had a helping of "that guy" as well. You do a favor once or twice to be a nice guy and keep building a good reputation. But the trouble with that is "that guy" will forever and henceforth EXPECT preferential treatment. And the more you do, the more it snowballs from there. All you end up doing is reinforcing a grossly over-developed sense of entitlement. I believe in "firm but fair" with few exceptions. It is not fair to the good customer when you heap loads of special treatment on "that guy".

 

[Jughead]

the only "that guy" i have ran into was an idiot that i met a while back that insisted that i trim his neighbours tree out of his electrical service lines.i do mow his neighbours yard and whatever else they need me to.
i told him that i wouldn't touch it because there were some limbs in the main power lines and insisted that i cut it and the power company told him that the electricity would go straight to the roots. *pretty boy i work as an electrician!
fast forward to waterline freezing season.he called me one day when i was on the side of a mountain and said that the pump on the shared well had torn up. i told him to open up the faucets in case it is frozen.i march my ass up the mountain,get in the truck to go check the pressure switch.........1/2 mile up the road and he calls back and says it mysteriously starts running again. fast forward to the next cold below zero day and guess what?yeap numb nuts calls me again.this time he asks if i could change the ps because he don't know how.sure dumbphuck.so i go get a switch and he stands and tells me i'm wireing it wrong.by this time i was about ready to jump up and start cussing him.but i politely told him there was a right way and a wrong way and if i hooked it his way i would be going and buying a new ps.about the time i was going to hand him a bill for $100 he said "turn it in to the home owner" Jesus H Christ! Late Winter,I'm logging or doing whatever to buy gas and eat a hamburger every now and then.i waste $20 in gas to fix your water thats workin perfectly if you would get off your sleazy ron jeremy wanna be ass and insulate your pipes! next mornin............. at the old ladys house.enjoying a cup of coffee and the wood stove before i crawled back in the woods.yes it was just above zero.....phone rang,mofo told me the pressure switch quit again.
on the way to get another friggin $30 ps and a trip to give him one hell of a raking his wife called and said he got the water thawed.i hate that human.

 

[jakethesnake]

That could be best answer worthy