husky46cc
Active OPE Member
- Local time
- 9:46 AM
- User ID
- 6473
- Joined
- Jun 20, 2018
- Messages
- 5
- Reaction score
- 11
- Location
- chapel hill nc 27516
Greetings from a brand new member. I would like y'all's (useful southern U.S. phrase) opinion on the following exchange I had yesterday with the the manager/mechanic at a local authorized Stihl repair center.
Me: Is it true that buying a can of Stihl Motomix at the time of purchase of a Stihl product extends the warranty?
Stihl person: Yes. From one year to two years.
Me: But some repair centers, I know for a fact, have refused to work on a Stihl item that won't start, saying to the customer, "You ran ethanol in it. We're not going to repair it, even though it's true you bought Motomix at the time of purchase."
And then the shocker, from the Stihl person: "If it's fluid related, Stihl will not warranty it. Period. And that's nationwide."
Is this true, in your experience? And if so, what good is the warranty of the $30 gallon of Motomix? My personal opinion is that it's just not right to imply is a true warranty. No matter what the fine print says.
BTW: This particular Stihl gentleman is honest and fair. I like him and I like the dealership. I just feel bad for the many, many homeowners who have had an unpleasant surprise regarding this warranty.
Thanks,
Tom
PS: What a wonderful forum!
Me: Is it true that buying a can of Stihl Motomix at the time of purchase of a Stihl product extends the warranty?
Stihl person: Yes. From one year to two years.
Me: But some repair centers, I know for a fact, have refused to work on a Stihl item that won't start, saying to the customer, "You ran ethanol in it. We're not going to repair it, even though it's true you bought Motomix at the time of purchase."
And then the shocker, from the Stihl person: "If it's fluid related, Stihl will not warranty it. Period. And that's nationwide."
Is this true, in your experience? And if so, what good is the warranty of the $30 gallon of Motomix? My personal opinion is that it's just not right to imply is a true warranty. No matter what the fine print says.
BTW: This particular Stihl gentleman is honest and fair. I like him and I like the dealership. I just feel bad for the many, many homeowners who have had an unpleasant surprise regarding this warranty.
Thanks,
Tom
PS: What a wonderful forum!