wanderingheel
New OPE Member
- Local time
- 5:21 PM
- User ID
- 35607
- Joined
- Feb 24, 2026
- Messages
- 1
- Reaction score
- 0
- Location
- charleston SC
I have a Stihl BR700 on which the engine seized, that is well within the warranty period (less than 2 years with very limited residential usage). The blower was always taken care of and maintenance done once, but with aftermarket parts (filter, spark plug, and fuel filter). The engine began running roughly prior to the maintenance (which is why I did the work), and ultimate seized due to the wrist pin.
I took the blower to a Stihl dealer for inspection and warranty work on the engine. They were able to replace the engine under warranty... however, they chose to replace (at my cost) all of the aftermarket parts (air filter, spark plug, and fuel filter) without asking, and forced me to pay for the "maintenance work". They stated that they were required to replace them with OEM parts and charge for it, because Stihl requires OEM parts to be used for warranty work. They also never reached out to notify me of the work, so I was forced to pay for the work, even though it was not authorized (they say they have a minimum on work and will not contact under that threshold). I brought the blower in for the broken engine, not for the other "maintenance" work, to the tune of 125 dollars for replacement. Are they correct?
I took the blower to a Stihl dealer for inspection and warranty work on the engine. They were able to replace the engine under warranty... however, they chose to replace (at my cost) all of the aftermarket parts (air filter, spark plug, and fuel filter) without asking, and forced me to pay for the "maintenance work". They stated that they were required to replace them with OEM parts and charge for it, because Stihl requires OEM parts to be used for warranty work. They also never reached out to notify me of the work, so I was forced to pay for the work, even though it was not authorized (they say they have a minimum on work and will not contact under that threshold). I brought the blower in for the broken engine, not for the other "maintenance" work, to the tune of 125 dollars for replacement. Are they correct?
