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Are emission related parts guaranteed on saws when presented by someone other than the original purchaser?
Thanks
Thanks
That’s the way to put it! I believe it to be as simple as that.The warranty is on the saw not the owner lol , we have repaired many saws that were on the 2nd owner I just punch in the seral # and see if it is still under warranty
Oh it's very simple until your "dealer" service dept decides to run you ragged trying to blame "operator" error....That’s the way to put it! I believe it to be as simple as that.
Oh it's very simple until your "dealer" service dept decides to run you ragged trying to blame "operator" error....
It's bad fuel....
It wasn't broken in properly ...
Well it's now 6 days beyond the 6 month warranty period...sorry.
You know you tried to start this machine over 500 times?
All "quotes" from the service dept when mtronic saws have imploded.
I now have the proper ammunition to battle with them on the next warranty claim.
Thx.
Well I will just tell you, If it is on the factory side, I will make sure they pay, I even get them to pay some claims that was not Stihls fault. How ever if you come in and shoot me a line of BS you will have a rough road to hoe. Any Stihl mechanic [ tech] worth his salt can tell if a saw was straight gassed or had last years fuel in it. So don't yank their chain tell them the truth and you may be surprised how many will help you.
If you have a dealer that want help you , get another dealer.
I have found that southern dealers are better than northern ones in general.
I am NOT one to complain about dealers. I like mine...for everything BUT service...all the situations I quoted above were direct responses from the service manager...who now knows Imadick because I "think" im a know it all. I do a bunch of saw repairs for a few local tree service guys who deliver firewood to me. The "last straw" was a brand new 661 that blew up after 2.5 hours of Run time. The Service manager said " this saw was run for 1.2 hours straight"....no chit Sherlock ...its a saw whats it supposed to do take a "Union Break" every 15 minutes ? "We won't warranty this..." I said well why did you sell him the saw without explaining the proper break in procedure ? also please show me where you made him aware that the warranty would be null and void without this "written procedure".... I also requested the computer printout after the repair and I want to inspect ALL the replaced parts. It has not returned from "rebuild" yet after 2 weeks.
I ain't making this up. But that is some real burn my ass stuff. Now knowing that they should have automatically warrantied the repairs its really upsetting me. Im too old to fight dumb.
Interesting that several of my logger buddies run MS 660 saws for eight hours in a single day while cutting big cottonwood. They fail once in awhile but usually only after they roll a big log over them or run into them by accident with the skidder.I am NOT one to complain about dealers. I like mine...for everything BUT service...all the situations I quoted above were direct responses from the service manager...who now knows Imadick because I "think" im a know it all. I do a bunch of saw repairs for a few local tree service guys who deliver firewood to me. The "last straw" was a brand new 661 that blew up after 2.5 hours of Run time. The Service manager said " this saw was run for 1.2 hours straight"....no chit Sherlock ...its a saw whats it supposed to do take a "Union Break" every 15 minutes ? "We won't warranty this..." I said well why did you sell him the saw without explaining the proper break in procedure ? also please show me where you made him aware that the warranty would be null and void without this "written procedure".... I also requested the computer printout after the repair and I want to inspect ALL the replaced parts. It has not returned from "rebuild" yet after 2 weeks.
I ain't making this up. But that is some real burn my ass stuff. Now knowing that they should have automatically warrantied the repairs its really upsetting me. Im too old to fight dumb.